Location: We are on the corner of Randolph Avenue and Elgin Avenue, across from Maida Vale underground station. The entrance gate is on Randolph Avenue.
View 235A Elgin Ave in a larger map
New Patient Registration: We welcome patients living within the Practice catchment area. To begin the registration process, please bring in proof of address and, where possible, your NHS number. However, before you can start accessing services at the Surgery, you may be required to complete your registration process with a New Patient Health Check. These appointments are with the Practice Nurse and can be booked via Reception. The Reception staff will make it clear, when you speak with them, if you fall into this category. In the remainder of cases a New Patient Health Check will not be necessary and your details should be on our system by close of business on the day of registration.
For patients new to the UK we need the date of your entry to the UK. We will also require to see a passport with a current work visa. EU residents on holiday in the UK may be seen as temporary residents if appointments are available. For these patients, we need to see a passport as proof of identity.
Please print out and complete the Patient Profiling Questionnaire and bring it with the rest of your documents when you come to register with us at the Surgery:
Surgery Appointment Times
|Mon||7.30am - 6.30pm|
|Tue||7.30am - 6.30pm|
|Wed||7.30am - 8pm|
|Thu||7.30am - 8pm|
|Fri||7.30am - 6.30pm|
Routine Appointments: (7-10 days hence) can be booked at any time of the day by simply calling or coming to the Surgery.
Same-Day Appointments: To arrange a same-day appointment, telephone or come in person to the surgery after 8:00am.
Emergency Appointments: These are arranged through the Duty Doctor during their triage service and are available Monday to Friday.
Duty Doctor Telephone Emergency and Advice Service: Call at the listed times & the Duty Doctor will call you back within 45 minutes
|Mon||8am - 9.15am||2pm - 3.15pm|
|Tue||8am - 9.15am||2pm - 3.15pm|
|Wed||8am - 9.15am||2pm - 3.15pm|
|Thu||8am - 9.15am||2pm - 3.15pm|
|Fri||8am - 9.15am||2pm - 3.15pm|
If you are unable to keep an appointment Please inform us as soon as possible. The Surgery's policy is to remove patients who repeatedly fail to attend appointments or to cancel in good time. If you are more than ten minutes late for an appointment, you may be asked to re-book.
Out of Hours GP Service: Please call 020 8969 7777 and you will be put through to the out of hours GP service.
Soho Walk-In Centre: Based at 1 Frith Street, London W1D 3HZ. Tel: 0207 534 6500
NHS Direct: For health information and advice, you can ring NHS Direct 24 hours per day on 0845 4647 or access them online at www.nhsdirect.nhs.uk
Call 111: You can call 111 if you need medical help fast, but it is not a 999 emergency. Calls are free from landlines and mobiles 24 hours per day. For more information please see www.nhs.net/111
Spring 2010 |Autumn 2010 |Spring 2011 |
Autumn 2011 |Summer 2012 |Autumn 2012 |
0844 Telephone Number
A few of our patients have been asking about the 0844 Randolph Surgery telephone number:
Calls from a landline are no more expensive than the cost of a BT phone call (although if on a special package with BT, then the 0844 number may not be included in this, and patients would be advised to check).
Calls from a mobile are charged according to the individual mobile supplier's plans, and we would encourage patients to check with their supplier to obtain the detail of the cost.
We would recommend that where possible patients use a landline to call the Surgery.
Measles Outbreaks in England and Wales
Measles is highly infectious and spreads like wildfire. There is a high rate of complications including pneumonia, meningitis, blindness and deafness.
Measles is currently at its highest levels for almost two decades across England and Wales. We are embarking on a “catch-up” programme to help prevent the spread of measles in the capital.
We are particularly worried about the number of outbreaks across the country among older children and teenagers many of whom missed vaccinations when they were toddlers in the wake of the MMR scare. Andrew Wakefield’s published research in The Lancet suggested a link between the vaccine and autism – claims which are now ENTIRELY DISCREDITED.
If your child missed having the MMR vaccine (or you’re not sure whether they have had it) then please contact the Surgery as a matter of urgency and ask to speak with either Practice Nurse Rose or Practice Nurse Ann-Marie, either of whom will be able to help you.
New Duty Doctor Telephone Triage Times
Due to the overwhelming demand for the Duty Doctor Telephone Triage Service we have had to think about how best to manage the volume of calls (which is becoming astronomical). As such the current system of three separate sessions (8am-9.30am, 1pm-1.30pm and 3pm-3.30pm) is going to change to two identical sessions (8am-9.15am and 2pm-3.15pm). The change will take effect from week beginning 15.4.13. The total telephone time will be unchanged (2.5h per day)
Lila Macmahon - Clinical Coordinator
Emilija Bogdanovic - Business Administrator
Dr Claire Cassar - Salaried GP
We are very sad to be announcing that three very long-serving and valued members of staff are leaving us. Lila Macmahon, our Clincal Coordinator, Emilija Bogdanovic, our Business Administrator, and Dr Claire Cassar, our Salaried GP are all moving on. All three have served with us for many years and have been a great asset to the Surgery. We will be very sad to lose them.
Lila's role is currently being undertaken by Ms Alyson Hope. Emilija will be replaced by Mrs Rena Vasdev, and Dr Claire Cassar will be replaced by a full-time male GP from Leeds, Dr Bharat Modhwadia.
A warm welcome to the new members of our team and a big thank you and fond farewell to Lila, Emilija and Claire.
It is with regret that we have to inform our patients that from April 2013 the Cryotherapy (liquid nitrogen) service at the Surgery will cease. Cryotherapy has not been funded by the NHS for some time, but in spite of this the Surgery continued to provide the service, as many patients found it to be useful. However over recent months the increasing demand for general appointments has forced us to consider whether continued Cryotherapy provision is justified.
We brought the dilemma to the PPG (Patient Participation Group) and they have made the decision that general appointments are, on balance, more important. Moreover given the absence of funding for the Cryotherapy service it was felt justifiable to bid farewell to this and instead open up extra general nursing appointments.
Many alternatives to Cryotherapy are available over the counter and patients are welcome to discuss these alternatives with Practice Nurse Rose Senior or any of the GPs.
Annual Patient Survey
Let us know your thoughts - take our patient survey (link now closed!)
Repeat Prescriptions Online Ordering System
You can now register to request your repeat medication electronically, from your own computer. For more information, go to the 'Order Prescriptions' tab at www.randolphsurgery.org. Please note this service can only be used for those patients who have a regular list of "repeat medication" as opposed to ad hoc or acute requests.
Festive Season Opening Hours
The Randolph Surgery would like to wish all our patients and their families a very Happy Christmas and a Healthy New Year.
Our Festive Season Opening Hours are as follows:
We will close at
6.30pm on Monday 24 December 2012
and will open again at
7.30am on Thursday 27 December 2012
New Year Opening
We will close at
6.30pm on Monday 31 December 2012
and will open again at
7.30am on Wednesday 2 January 2013
Next PPG Meeting
The next PPG meeting will take place on Monday 14 January 2013 at 7pm and will take place in the Randolph Surgery. Please feel free to pop along to contribute ideas or simply listen.
Ms Tracey Dixon - Health Care Assistant
Dr Rob Hicks - Men's Health GP
We are sad to announce that Tracey Dixon will be leaving us on 14 September 2012. People will know her for her expert blood taking skills ... Tracey has been so motivated by working in the capacity of Health Care Assistant (and has been such a natural at it) that she has decided to return to university to do a degree in Nursing. We will miss her but wish her every success. Tracey's HCA role will be taken over by Ms Donna Allen.
Also leaving us at the end of October is Dr Rob Hicks, who currently runs the Men's Health Clinic, but who was formerly a Partner at the Practice. He leaves us after a long association of many years and is doing so to spend more time with his family. He will also be much missed and we wish he and his family a very happy future. Dr Hicks will be replaced by another very experienced Men's Health Clinic GP, Dr David Spiro.
Dr Juliet Glover - Sabbatical
Dr Juliet Glover has been a Partner at the Surgery for five years, and the time has come for her to have a mini sabbatical; the Partners take three to four months off on sabbatical every five years. The first day of the sabbatical is Monday 8 October 2012 and she returns to work on Monday 18 February 2013. During her absence she will be very happy for her patients to see her locum replacement, Dr Anna Romito. Dr Romito graduated from Bristol University and we look forward to working with her in Dr Glover's absence.
New PPG Chair
We are pleased to announce that Mr Maurice Forsythe has stepped up to become the new Chair of the Patient Participation Group (PPG). He fills the shoes of Mr Michael Morton who is stepping down after holding the post since the inception of the group.
Drs Berger and Glover would like to thank Mr Morton for all his help in establishing and running the PPG. Mr Morton will continue to attend meetings, but in light of other commitments was unable to continue with the position of Chair. We are delighted to have such an experienced committee member as Mr Maurice Forsythe to take up the baton.
The next meeting is Monday 3 September 2012 at 7pm and all Randolph Surgery patients are welcome to pop along.
Thursday 21 June 2012
Some of the GPs and all of the nurses at the Randolph Surgery are choosing to take industrial action on Thursday 21 June 2012 following an overwhelming vote in favour of action by the British Medical Association (BMA). Industrial action is being taken because of the the government’s unwillingness to re-open discussions in respect of the NHS pension scheme. Our pension scheme is already self sustaining, but now we will have to pay twice as much into our pension as other public sector workers (who earn similar incomes) pay into their schemes, in order to receive the same size pension. We're not asking for more money, we just want to be treated fairly. Doctors would rather negotiate a fairer deal than undertake the day of action, but this not being possible, we are reluctantly moving ahead with the first industrial action within the profession for nearly forty years.
At the Randolph Surgery all striking doctors and nurses will attend work as usual on the day of action, but will only see urgent and emergency cases. All non-urgent appointments will be cancelled for the day and non-urgent paperwork will be postponed. The telephone triage session will be operating as usual, and if there is any doubt as to the urgency of the need, Dr Berger, who will be taking calls for the day, will assess the nature of the complaint and make a decision, erring always on the side of safety.
Please note: patient safety will not be compromised on the day of action and full service at the Surgery will resume on Friday 22 June 2012.
Any queries may be directed to the Reception staff in the first instance.
Thank you for your understanding.
It's not a 999 emergency, but you need medical help fast. There's now a new number to call: 111
When do I use it?
Calls to 111 are free, including mobiles, 24h per day
Patient Participation Group - Next Meeting 9.7.12
The Randolph Surgery Patient Participation Group is open to anyone who is interested in influencing the way in which the Randolph Surgery is run. Anyone, of any age, and from any background, is welcome. Indeed the more diverse our group the better ... The next meeting is being held at the Surgery on Monday 9 July at 7pm. For more details, please ask at Reception. Please also see the PPG page of the website by clicking on the PPG tab.
*** New Appointment System ***
Tuesday 24 April 2012
In response to the changing needs of our patient population, as well as the increase in our patient numbers, the GP appointment system is changing.
We will no longer be using the 48h appointment system (which was demanded of us by the previous Government), and will instead offer "advance" and "same day" appointments. In order to see a GP, you can either make arrangements in advance (typically 10-14 days), or you can call on the day that you wish to be seen, and you will be given an appointment later that day. The former will allow more choice in terms of the time of day at which you are seen and the GP whom you see. The latter will enable you to be seen with very little delay, but you might not necessarily see your first choice of GP.
The Duty Doctor will still run three telephone triage sessions per day (for advice and emergencies) and all calls (for appointments and advice) in respect of children aged five years and under will go through the Duty Doctor.
As part of the change we will be appointing a new regular GP, Dr Christine Nallet, and our late nights (when we open until 8pm) will change from Tuesdays and Thursdays to Wednesdays and Thursdays
Please note: the appointment system for nurses, the HCA, and all other services at the Surgery will remain unchanged
We appreciate your forbearance through the transition
New Appointment System on its Way
We are in the process of overhauling the appointment system at Randolph in order to better accommodate the rapid changes which have been taking place in our patient population in the last couple of years. Quite apart from anything else, our patient numbers have been increasing, and the increased numbers of appointments which we implemented not very long ago are already insufficient for this increase in demand.
We are trying to think radially about how (within our means) we can make it easier for you to make an appointment, and we believe that we have a solution. It will need a little time to get off the ground, but we aim to be implementing it within the next few weeks. We would ask that you please bear with us in the meantime.
Patient Participation Group Page
We have a new page dedicated to our Patient Participation Group. Please open by clicking on the PPG tab at the top of the page ...
We are currently experiencing something of an appointment crisis at the Surgery. Some of our usual GPs are away, and our regular locum doctor, who would usually have been able to help us with the cover is, at late notice, unavailable.
We are working behind the scenes to rectify the situation as quickly as we can. A new locum will be starting with us next week and in the meantime the remaining GPs are working to the limit of their capacity providing extra on-call cover and extra appointments.
We expect things to improve by next week. Please bear with us in the meantime.
Dr Abi Berger and Dr Juliet Glover
Patient Participation Group - Next Meeting 16.4.12
The Randolph Surgery Patient Participation Group is open to anyone who is interested in influencing the way in which the Randolph Surgery is run. Anyone, of any age, and from any background, is welcome. Indeed the more diverse our group the better ... The next meeting is being held at the Surgery on Monday 16 April at 7pm. For more details, please ask at Reception.
The Group will have their own dedicated page on our website in due course ...
The Randolph Surgery is taking part in an Age Concern-run "Befriending" pilot, which is for older patients who may be finding themselves a bit isolated at home. The scheme aims to introduce some of our older Randolph Surgery patients to volunteers who can meet with them regularly. Things they can do with you include: meeting you at home (or in a coffee shop) for a cuppa-and-a-chat; going out for a walk with you; or even accompanying you to a social event or gallery; anything at all really! They are not carers though, and wouldn't be able to help with cleaning, housework, shopping etc.
If you are interested in this for yourself, or for a friend or family member who is registered at the Randolph Surgery, then please call and ask to speak with either Donna or Janette in Reception, and they will give you the details.
A Little Pink Bundle
Many of you will know Lila; she used to take bloods at the Surgery, although in recent years has moved on to become our Clinical Coordinator. We are delighted to hear that she gave birth to a beautiful baby girl on Sunday 29 January 2012 - Eleanor! All our very best wishes to Lila and to Ron ...
Festive Season Opening Hours
The Randolph Surgery would like to wish all our patients and their families a very happy Christmas and a healthy New Year. Our Festive Season Opening Hours are as follow:
We will close at
6.30pm on Friday 23 December 2011
and will open again at
7.30 am on Wednesday 28 December 2011
New Year Opening
We will close at
6.30pm on Friday 30 December 2011
and will open again at
7.30am on Tuesday 3 December 2012
Access to Your Medical Records
Did you know that you have the right of access to your health records, unless your doctor thinks that this would be a risk to your physical or mental health (which is exceptional)? Such access can be arranged by writing to the Partners. Records cannot be taken off the premises, but they can be copied, for a fee.
eHealth Records are currently being used elsewhere in the country and are about to be piloted with GPs in Westminster, including Randolph. They will enable the GPs at the Surgery to access a secure website in order to see what has happened to a given patient at their various hospital appointments. They will also enable the GPs to directly access the results of hospital investigations and tests. This will hopefully minimise the need to chase secretaries for letters, and lab staff for results. We would hope that this level of direct access will help us better help you by allowing us immediate and up-to-date information in respect of your hospital attendances.
You will be receiving a letter from us in due course, giving you the option to opt out of this pilot. We hope that you feel confident enough not to opt out, as our hope is to use it to improve the quality and efficiency of our patient care. However, please be reassured that if you do decide to opt out, then we will of course respect your decision.
Please ask to speak with Lila in Reception if you want further information.
Patient Satisfaction Survey Results (extract)
We have the results back from our recent Patient Survey. These will be available in full in due course. A sample of some of the more interesting results follows:
We will be looking at the Patient Survey results in more detail, together with our Patient Participation Group, specifically in relation to the clear interest we're seeing from patients in respect of on-line services (including repeat prescription ordering)
All those eligible for a flu jab will be receiving letters from us in the next few days. If you haven't received a letter and you think that you should be having a flu jab (aged 65y or over; chronic health problems; pregnant; or caring for someone) then please speak with us.
We will be running two Saturday morning walk-in clinics on Saturday 15 October 2011 and Saturday 29 October 2011 from 10am until 12.45pm.
Surname A-I - 10am - 11am (walk-in)
Surname J-R – 11am - 12 noon (walk-in)
Surname S-Z – 12 noon - 12.45pm (walk-in)
We'd prefer that pregnant women don't use these sessions. For this group and for anyone else who cannot make the walk-in sessions, please speak with Recpetion about booked clinics mid-week that are also available.
Randolph Surgery Health Checks
Are you aged between 40 and 74 years? You may be eligible to have an NHS Health Check here at the Surgery. It will provide you with a summary of your current and future risk of developing heart disease, diabetes mellitus, kidney disease and high blood pressure. For more details, and to check if you are eligible, please call or pop into Reception and ask for Lila or Donna.
Randolph Surgery Patient Satisfaction Survey
The Surgery is currently running a Patient Satisfaction Survey. We are handing out copies in Reception or, alternatively, you may click on the following link to complete the survey on line. We are committed to improving the service at Randolph and as such are keen to have your feedback on our extended opening hours, as well as the quality of our service provision. Please click here to access the survey. We look forward to hearing your views! ...
Randolph Surgery Patient Participation Group
The Surgery now has a fully operational Patient Participation Group (PPG). The group meets quarterly, and is patient led, with the full support of Drs Berger and Glover behind the scenes. Our Chair is Mr Michael Morton. Those who may be interested in influencing positive change at the Surgery, and who would be interested in joining our PPG, please leave your details with Donna at Reception. Minutes from the last Patient Liaison Meeting available from Reception on request.
You will be aware that the Coalition Government has embraced the notion that GPs should be in charge of commissioning services for their own patients. NHS Westminster has already been scaled down to a significant extent, and by 2012 health budgets will be in the hands of GP commissioning groups. This is an exciting time for us. The Randolph Surgery has been an active member of a large commissioning group (Central London Healthcare, CLH) for some years now and is therefore well positioned to take on board these changes. For further information on CLH please click here
The Surgery no longer closes during the day, except at times of training or meetings. In addition we no longer close the Surgery on a Thursday afternoon. The phone line is open daily from 8am until 6.30pm, and we have early-morning appointments available (from 7.30am) on Mondays, Wednesdays, Thursdays and Fridays, as well as late-evening appointments available (until 8pm) on Tuesdays and Thursdays. We hope these extended hours are making it easier for our patients to access us.
The Surgery employs an experienced psychodynamic counsellor, Ms Agneta Lindberg. Ms Lindberg sees patients who have been referred by the GPs and runs clinics on Tuesday afternoons and Thursday late afternoon / evenings
Patient Referral Service Contact Details
The GPs at the Practice now make most onward referrals via the Patient Referral Service, which is an appointment booking call centre run by a group of local Westminster GPs. If you have been referred via this route and haven't heard anything within two working days then please feel free to contact the Patient Referral Service yourself. The contact number for the service is 0333 200 1234. The centre is open 9am to 5pm Monday to Friday (with late opening until 8pm on Thursdays). The Randolph Surgery GP who has made the referral should have told you if this referral route is being used. If you are in any doubt please feel free to ask.
48 Hour Appointment System
The new Coalition Government has recently dispensed with the previous requirement for GP Surgeries to have 48h appointments available every day of the week. However, the system that we currently have in place is still the best means we have been able to find of managing the demand for appointments at the Surgery. As a result of this, for the moment, we will be keeping our current system in place. We will be reviewing things over the next few months, but until such a time as we have an alternative system we would ask you to please continue using the appointment system in its current form.
Chlamydia Screening for 16-24 Year Olds
We offer free chlamydia screening tests for all 16-24 year olds. No appointment is necessary and all that is required is that you hand in a sample of urine to us. Please ask at Reception for details or speak to one of the GPs or nurses during your appointment.
Choice of GP Practice
The Department of Health has today launched a national consultation on the Government's proposal to abolish the current system of GP Practice boundaries. They are seeking to improve the choice of GP Practices available to people. Your views on this proposal are sought. The document itself, as well as details on how to participate, can be found on the consultation website at www.gpchoice.dh.gov.uk
Summary Care Record - The Spine
NHS Westminster will be writing to you in the near future announcing the roll-out of the new "summary care record". Unless you opt out, the plan is for a summary of your medical records to be uploaded on to the central "spine". This will enable health care professionals in different locations (e.g. A&E, out of hours GP clinics) to access your medical records. If you wish to opt out of this process you will need to make us aware of this in writing ASAP. Letters should be addressed to Maxine Carter.
Please note: this agenda is completely outwith the control of the Randoph Surgery and is a Government led initiaive
New Text-to-Cancel service
In an effort to improve access, the Surgery has a new text-to-cancel service. You may cancel appointments via our dedicated cancellation text-line by sending: CANCEL, followed by YOUR NAME, then the DATE and TIME of your appointment to 07914 520 048. The number is not used for incoming calls and is used for appointment cancellation only. Put it in your mobile now.